UniFi Talk – Use the Phones

Configure Voicemail

To configure voicemail on the Touch and Touch Max phone:

  1. From the Keypad, dial *86 or long-press 1 to access voicemail configuration
  2. Follow the audio prompts to complete voicemail configuration.

Forward an Incoming Call

To forward an incoming call on the Touch and Touch Max phone:

  1. From the incoming call screen, press the blue Forward button to view your contact list.
  2. Select a contact to forward the incoming call.

Start a Parallel Call

To start a parallel call (i.e., start a new call while one or more calls are already ongoing) on the Touch and Touch Max phone:

  1. From the active call screen, press the Add / Transfer button.
  2. There are two options for starting a parallel call:
    • From the Contacts tab off the Add / Transfer screen, select a contact from your contact list.
    • From the Keypad tab of the Add / Transfer screen, dial a number and press the green button at the bottom of the screen.
  3. Press the Call button to start a parallel call. The current active call will be placed on hold.
  4. When two or more calls are active in parallel, swipe left or right to navigate between active calls.

Transfer an Active Call

  1. From the active call screen, press the Add / Transfer button.
  2. There are two options for transferring an active call:
    • From the Contacts tab of the Add / Transfer screen, select a contact from your contact list.
    • From the Keypad tab of the Add / Transfer screen, dial a number and press the green button at the bottom of the screen.
  3. You will have the option to press Transfer or Warm Transfer.
    • If you press the Transfer button, this will utilize a cold (blind) transfer. The active call will immediately be transferred and will ring the destination phone once you press the Transfer button.
    • If you select the Warm Transfer option, the original caller is placed on hold while the transfer destination is dialed. The transfer destination has to be picked up, at which point you have to again press the blue transfer button to complete the transfer.

Start a Conference Call

To start a conference call on the Touch and Touch Max phone:

  1. From the active call screen, press the Add / Transfer button.
  2. There are two options for adding additional parties to a conference call:
    • From the Contacts tab of the Add / Transfer screen, select a contact and press the Add to Call button.
    • From the Keypad tab of the Add / Transfer screen, dial the additional party’s number, press the green button at the bottom of the screen, and select the Add to Call option.

Manage your Status

To manage your status on the Touch and Touch Max phone:

  1. Press the App Selector button, located below the phone’s touchscreen to the left of the Ubiquiti logo.
  2. Select Settings and click on My Status.
  3. From here, you can select between three status settings:
    • Create a DND Allow List to allow specific numbers to ring your device when your status is set to Do Not Disturb.
    • Specify a redirect number using the Change Redirect Number button on the My Status page.
      1. Available: Incoming calls will ring your device.
      2. Do Not Disturb (DND): Incoming calls will be sent to voicemail.
      3. Redirect: Incoming calls will be forwarded to the specified redirect number.

FAQ

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